Refund Policy

1. Overview

At CMFTechSolutions, we strive to provide high-quality SaaS products and services that meet your expectations. This Refund Policy outlines the terms and conditions under which refunds may be issued for our products and services. By purchasing or subscribing to our services, you agree to the terms of this Refund Policy.

2. Subscription Services

For subscription-based services, the following refund terms apply:

• Monthly Subscriptions: If you cancel your monthly subscription within 7 days of the initial purchase or renewal, you may be eligible for a full refund of the current billing period. Refund requests must be submitted in writing to our support team.
• Annual Subscriptions: Annual subscriptions may be eligible for a prorated refund if cancelled within 30 days of the initial purchase. After 30 days, refunds will be calculated on a prorated basis for the remaining unused portion of the subscription period.
• Renewal Cancellations: If you cancel your subscription before the renewal date, you will continue to have access to the service until the end of your current billing period. No refund will be issued for the current period, but you will not be charged for future periods.

3. One-Time Purchases

For one-time purchases of software licenses or products:

• Refund requests must be submitted within 14 days of the purchase date.
• Refunds will only be considered if the product is defective, does not function as described, or if there are technical issues that prevent you from using the product that cannot be resolved through our support channels.
• Refunds will not be issued if the product has been used extensively or if the refund request is made after the 14-day period.

4. Refund Process

To request a refund, please follow these steps:

1. Contact our support team via email or through our support portal with your refund request.
2. Include your order number, purchase date, and reason for the refund request.
3. Our team will review your request within 5-7 business days.
4. If approved, refunds will be processed to the original payment method within 10-14 business days.

Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider and financial institution.

5. Non-Refundable Items

The following items are generally non-refundable:

• Services that have been fully consumed or completed
• Custom development work that has been completed and delivered
• Third-party fees or charges (such as payment processing fees)
• Services purchased during promotional periods where refund terms were explicitly excluded
• Refund requests made after the applicable refund period has expired

6. Chargebacks

If you initiate a chargeback or dispute with your payment provider, we reserve the right to suspend or terminate your account and access to our services until the dispute is resolved. We encourage you to contact us directly to resolve any issues before initiating a chargeback, as we are committed to working with you to find a satisfactory solution.

7. Service Cancellation

You may cancel your subscription or service at any time through your account settings or by contacting our support team. Cancellation will take effect at the end of your current billing period. You will continue to have access to the service until the end of the period for which you have already paid.

8. Special Circumstances

In exceptional circumstances, such as extended service outages, data breaches, or other significant issues that prevent you from using our services, we may offer refunds or service credits at our discretion, even if the standard refund period has expired. These decisions will be made on a case-by-case basis.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes to this policy constitutes your acceptance of the new terms. We encourage you to review this policy periodically.